Refund policy

REFUND POLICY

Due to hygiene and health protection reasons, we operate a strict no-returns policy on all of our hair care products, unless the item you received is damaged, defective, or faulty.

If you have received a damaged or faulty item, please read below on how we can make it right.

Damages and Issues

Please inspect your order as soon as you receive it. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at info@mieonx.uk so we can evaluate the issue and arrange a replacement or refund for you.

When emailing us about a faulty or damaged item, please include:

 Your order number

 A brief description of the issue

 Clear photos showing the damage or fault

How to Start a Faulty Return

If your return request for a damaged or faulty item is approved, we will send you a pre-paid return shipping label, along with instructions on how and where to send your package.

Please note: Items sent back to us without first requesting a return and receiving approval will not be accepted.

Refunds

Once we receive and inspect your returned faulty item, we will notify you of the approval. If approved, you will be automatically refunded on your original payment method within 5–7 business days, or a replacement product will be shipped to you (depending on your preference).

If you have any questions regarding our policy, please contact us directly at info@mieonx.uk.